Everything you wanted to know about ordering a rug from RugPlanet.
The price depends on circumstances: size, materials, number of colors and pattern complexity. The design mock-up is a fixed $10, and we agree on the crafting price by phone after you approve the mock-up.
After you place an order on the site, we call you, confirm the details and agree on a convenient payment method. Our phone: +1 (859) 347-3528.
Absolutely! Send any picture, photo or even a text description — the designer will turn it into a rug mock-up for $10.
Usually 7 to 21 days depending on size, complexity and the current workshop workload. We tell you the exact timing when confirming the order.
Yes — every rug in the catalog is already made and ships right after your order is confirmed and paid.
Yes, we ship worldwide. Delivery cost depends on the destination and rug size — we calculate it when confirming your order.
Revisions are free — we refine the mock-up until you love it. We don't start crafting until you approve the final design.
Vacuum without a beater bar, spot-clean stains with a damp sponge and mild soap. Don't machine-wash. A care leaflet comes with every rug.