Frequently asked questions

Everything you wanted to know about ordering a rug from RugPlanet.

How much does a custom rug cost?

The price depends on circumstances: size, materials, number of colors and pattern complexity. The design mock-up is a fixed $10, and we agree on the crafting price by phone after you approve the mock-up.

How does payment work?

After you place an order on the site, we call you, confirm the details and agree on a convenient payment method. Our phone: +1 (859) 347-3528.

Can I order a rug from my own picture?

Absolutely! Send any picture, photo or even a text description — the designer will turn it into a rug mock-up for $10.

How long does it take to make a rug?

Usually 7 to 21 days depending on size, complexity and the current workshop workload. We tell you the exact timing when confirming the order.

Are the catalog rugs actually in stock?

Yes — every rug in the catalog is already made and ships right after your order is confirmed and paid.

Do you ship internationally?

Yes, we ship worldwide. Delivery cost depends on the destination and rug size — we calculate it when confirming your order.

What if I don't like the design mock-up?

Revisions are free — we refine the mock-up until you love it. We don't start crafting until you approve the final design.

How do I care for my rug?

Vacuum without a beater bar, spot-clean stains with a damp sponge and mild soap. Don't machine-wash. A care leaflet comes with every rug.

Ready to order your dream rug?

Call us or add items to your cart — we'll get in touch and arrange everything.

+1 (859) 347-3528